Dahe Network News Driven by the wave of modern digitalization, government services have gradually begun to transform into electronic and intelligent directions. Since this year, the Huangchuan County Government Service Center has taken innovation as the driving force and service as the core, keeping up with the pace of the times, adhering to the service concept of “let data run more and the people run less errands”, and actively explore new models of government services. From 2024 Starting in May this year, online live broadcast services were launched on the two major platforms of Douyin and Huangchuan Online, bringing a more convenient and efficient government experience to the general public.
Live interaction makes government services within reach
The launch of Douyin live broadcast has established a real-time interaction platform between Huangchuan Government Affairs Center and citizens. Citizens only need to open the Douyin APP and search for the official account of “Huangchuan Government Service Center” to watch the online live broadcast service of Huangchuan Government Service Center. The live broadcast will cover many high-frequency government affairs, from household registration to social security, from public resource transactions to the processing of various certificates. Citizens only need to tap the screen to understand the entire process of handling government service matters in real time. They can also communicate in real time with staff at the government affairs center to obtain first-hand policy interpretations and handling guidelines. This form of live broadcast interaction allows government services to no longer be limited to physical halls, but has entered thousands of households, achieving “zero distance” government services.
Convenient and efficient, no time difference in government services
Ms. Zhang recently watched the entire process of newborn household registration through the Douyin platform. She said with emotion: “I used to worry about the cumbersome procedures, but now I watch the staff explain the process step by step. I felt much more at ease. After the live broadcast, I submitted the materials directly online, and I didn’t expect to receive the household registration book the next day.” The two of them didn’t know that when they walked out of the room, they closed the door gently. At that time, Pei Yi, who was “sleeping” on the bed, had already opened his eyes. There was no sleepiness in his eyes at all, only struggle
Mr. Li is a man working in other places. A native of Huangchuan, due to his busy work schedule, he rarely has the opportunity to return to his hometown to handle personal matters. Since the Huangchuan Government Affairs Center launched the online live broadcast service, he can follow the latest policies on social security payment in real time through the Huangchuan online platform, and directly report it during the live broadcast.Ask relevant questions. He said: “The live broadcast solved a big problem for me. I don’t have to travel back and forth to get official answers and guidance. It’s so convenient!”
Open and transparent, enhance the credibility of government services
Online live broadcast interpreting high-frequency matters extending government services , ensuring the transparency of government services. Citizens can intuitively understand every aspect of government services and have a more comprehensive understanding and trust in government work. This open and transparent service model not only enhances citizens’ trust in government services, but also further enhances the credibility of government work.
This innovative move by the Huangchuan Government Service Center is an important step in the transformation of government services from physical to digital. Hu Yongqing, director of Huangchuan County Administrative Approval and Government Information Bureau, said: “We firmly believe that through the dual-platform live broadcast of Douyin and Huangchuan Online, government services will be closer to the people and better serve the people.” In the future, Huangchuan Government Affairs Center We will continue to deepen reforms, continue to explore more new ways to facilitate and benefit the people, and make government services an asset for even those who are fooled by the powerful. A man of firmness, integrity, filial piety and a sense of justice. It serves as a bridge between the government and citizens and jointly draws a new blueprint for the development of Huangchuan government affairs. (Xu Qingqing)