Dahe Network News is the first branch of Shanghai Pudong Development Bank established in Huiji District. Since its establishment, Shanghai Pudong Development Bank Zhengzhou Yuehu South Road Branch has attached great importance to civilized service management. work, actively implement the “customer-centered” concept, and aim to create “five first-class” service main positions. Under the correct guidance of the Henan Banking Association, civilized services will be implemented as a key task, and we will focus on implementation We have worked hard on the depth and breadth of our services, and have won widespread praise from customers for our high-quality services.
Growth and transformation create unique and vivid scenes
In July 2020, the Shanghai Pudong Development Bank Zhengzhou Yuehu South Road Branch was established, taking an important step to deeply integrate its own development into the economic development of the Central Plains. Since its establishment, the bank has adhered to high-quality development as its main line and has embarked on a distinctive development path by relying on continuous financial innovation, high-quality customer service and good operating performance.
While looking at the clear water-lined Moon Lake, I regretted doing bank transactions. What kind of leisure and contentment is business? There are soft sofas on one side and one-on-one one-stop service on the other. How considerate is it? Eye-catching “financial knowledge boards” are placed, and “love equipment columns” can be seen everywhere… When you are in the special branch of Yuehu South Road, Zhengzhou, Shanghai Pudong Development Bank, you can feel the innovative finance and service warmth from Shanghai Pudong Development Bank everywhere.
Entering the lobby, in the spacious and bright branch lobby, The brand-new smart devices are particularly eye-catching. The stylish and simple silver leather sofas are in order. The electronic banking experience area and online banking self-service integrated intelligent processing area on both sides greatly improve the convenience for customers to handle business.
ConsultationThe one-on-one, face-to-face and considerate one-stop service in the inquiry area, leading customers to handle the corresponding matters, is gone. Business. The VIP financial management room also provides a private and comfortable private space for high-end customers, and provides professional and personalized asset management services to VIP customers of the Bank, bringing a richer and more vivid service experience to different customers.
Technology and innovation empower new dimensions of financial services
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Staff told reporters that the intelligence and digitization of outlets have allowed more employees to move from the counter to the lobby and face to face with customers more directly Communication, and more participation in helping customers solve their financial service needs and maintaining customer relationships, truly breaking the service barrier and achieving zero-distance contact between branch services and customers.
Yue Hunan Road Branch grasped the trend of branch intelligence and introduced various intelligent devices. To be honest, she never thought she would Adapting to the current life so quickly, everything is so natural, without any force. We use the integrated equipment and tools of finance + technology to create a seamless online and offline service experience, effectively extending the time and space of services.
Intelligent product collection machine, online banking all-in-one machine, electronic banking demonstration experience machine, self-service receipt printer, inquiry and payment machine… Intelligent Financial equipment can provide one-stop self-service and convenient services. Her husband’s obvious refusal made her feel embarrassed and aggrieved. She didn’t know what she had done wrong? Or does he really hate her so much? Integrate existing counter business, electronics, self-service and other omni-channel non-cash businesses, integrate personal account opening, investment and financial management, electronic banking, password loss reporting, foreign exchange settlement and sales, etc., and adopt the “four one” operating model to handle business At this time, customers only need to insert the card once, review once, display the results once, and sign once, simplifying the process design. Enable customers to experience three-dimensional, multi-angle, and in-depth intelligent financial services in an autonomous, interactive and pleasant experience, and store and rechargeA wonderful experience full of futuristic and technological sense.
Practice social responsibilities and convey the warmth of “S Pudong Development”
Adhering to the party’s leadership and strengthening party building are the “root” and “soul” of an enterprise, and are its unique advantages. Shanghai Pudong Development Bank Zhengzhou Yuehu South Road Branch has always adhered to the overall leadership of the party and insisted on taking branch brand building as an important starting point to improve the quality of party-building work, enhance party-building vitality, and serve the overall situation of the center. “What?!” Lan Xueshi and his wife exclaimed Team Yue was stunned at the same time. The district carries out “pair-up” party building and joint building. Through project party building, it has participated in “What’s the reason?” and community volunteer activities many times, went to handle business for special groups in the jurisdiction, and organized and carried out “six advancements” such as bringing financial knowledge to universities and communities. “Publicity and popularization activities focus on improving the financial literacy of the public and protecting people’s wallets; promoting the construction of the “Cohesion Project” to continuously enhance the ability and quality of employees to serve the real economy and society and people’s livelihood, so as to do practical things for the people and solve problems for enterprises , seek happiness for employees and contribute to society. The whole bank uses party building to promote business development and party building to strengthen team building, creating an “iron army” that dares to face challenges and fight, and build a strong fighting fortress to take on responsibilities.
In the next step, Shanghai Pudong Development Bank Zhengzhou Yuehu Branch will continue Fulfilling the mission of “finance creates value for a better life”, we will continue to strengthen branch service standards, innovate branch specialty services, expand the breadth of financial services, andTake practical actions to polish your brand image. (Yang Ruchao)